Our Mystery Shopper Service provides a simple, effective way of understanding your customer's experience so you can reward excellence and identify development solutions that can really produce measurable results for you!

We will work with you to customise our mystery shopper criteria to fit your particular business and industry. The format we use can be as simple as a phone call evaluation through to a comprehensive on-site/service experience evaluation.

It’s a quick, easy and independent way of understanding how your customers see you. We communicate with you through-out and manage the whole process, delivering you regular reports so you can identify strengths and weaknesses from your customers's perspective.

Clear and detailed ongoing reports allow you to identify any trends and we provide recommendations for growth and development in your company. We can also work with you to design and deliver short, sharp and engaging customer service workshops to address any weaknesses identified.

Great value package deals (mystery shop and development workshops) are available; or you can register just for an introductory mystery shop, and experience how this service can help you lift your performance and drive service results. Click here to talk to us further about a Mystery Shopper Service for your business

What you get

• A comprehensive report outlining results in terms of first impression, customer focus, assistance provided, overall impression and qualitative feedback

• An independent analysis of the customer experience your team creates

• Recommendations around best response in terms of staff development

• Another vehicle for communicating performance feedback with staff (results can be used to recognise excellence from the high performers)

• The awareness that any staff-member could be mystery shopped at any time serves to promote a stronger ongoing effort or focus on customer service excellence)

• Confidence that any customer service training conducted will address identified issues – thereby facilitating staff buy-in and facilitating the likelihood of performance improvement