Mystery Shop Service

It’s a quick, easy and independent way of understanding how your customers see you.

We will work with you to customise our mystery shopper criteria to fit your particular business and industry. Then we will send in a carefully selected and well trained shopper to 'shop' your product or service, after which they write their report, providing independent feedback on their customer experience.

The format we use can be as simple as a phone call evaluation through to a comprehensive on-site/service experience evaluation.

But it doesn't end there. Based on the mystery shop reports we provide recommendations for growth and development in your company. We can also work with you to design and deliver short, sharp and engaging customer service workshops to address any weaknesses identified.

It costs nothing to find out more and you can get your first mystery shop report designed and delivered in a face to face debrief from as little as just $140! It's money well spent, but dont just take our word for it - see what our clients have to say in the short video clip below!

What you get

• A comprehensive report outlining first impression, customer focus, assistance provided, and qualitative feedback

• An independent analysis of the customer experience your team creates

• Recommendations around best response in terms of staff development

• Another vehicle for communicating performance feedback with staff

• Improved engagement: When staff know they could be mystery shopped a stronger focus on customer service results

• Confidence that your customer service training will address identified issues